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We have multiple HD Televisions in our home, as well as a Home Security system. The thing that really impresses me the most about Digitech is the quality of service and anytime something malfunctions, they are right there to solve our problems and provide solutions. Everyone knows what it is like to have your system down. I really enjoy the fact that I have built relationships with the Technicians and I always get the same people to my home. They know my system and can troubleshoot very quickly. I also like the fact that you get a voice on the other end of the phone when a problem arises and I am directed immediately to the correct person. We have had both Cable and Satellite in our homes at different times and Digitech has provided equal service for both products. I have been a Digitech customer for over 10 years and the quality of the product and the quality of the service have always been consistent and high. The final thing I would say is that Digitech is not a high pressure sales organization. They listen to your needs and provide what you want, not what they think you need.
Ranging from relatively light tasks such as E-mail setup to more involved operations like establishing a home-wide wireless network, our scope of work is all-encompassing.
These projects are undertaken in on-site, "house call" fashion at the client's leisure, and any forthcoming support will be performed either over the telephone, via remote secure computer connection or on a return visit.
- Personal backup solutions (local and cloud based)
- Battery backup solutions
- Hardware installation and upgrades (wireless printers, memory upgrades, hard drive)
- Software installation and upgrades
- Antivirus and antispyware assessment and installation
- General computer consulting
- Computer training
- File and printer sharing
- Remote access solutions
- Wireless networking
- Computer optimization / clean up
- Digital media management
- Parental control implementation
- New computer setup / data transfer
- New peripheral setup (iPad, etc.)
Similar to the A/V side of things, Digitech's top priority with its new venture is always to listen carefully, research problems thoroughly, and then deliver the solution that's in the best interests of the customer.
And as always, we're sticking to our motto: "Keep technology simple and user-friendly."